State Farm® Insurance Agent Glen Monroe

"I recently bought a car and Sheri helped me to find the right policy per my needs. Really appreciate her responsiveness and quick solutions. Thank you so much Sheri for all the help."

"Sheri is extremely responsive and has been a pleasure working with her. Thank you Sheri for your attention and providing us with the various options and bringing us back to State Farm."

"Excellent customer service! Always respond to my inquiries immediately and usually the Auto claim processing is very well handled."

"I can't say enough about Sheri at this office. We have had insurance nightmares for years with both house and car. She has been very great at explaining all the nuances of our policies and issues that have arisen with our policies as a result of governmental changes, issues with the types of cars we own and a hit and run I suffered earlier this year. I look forward to manyb more years with State Farm and with Sheri and The Glenn Monroe agency in particular. Fine Print: They can't create your rate but they will get you the best rate that is available"

"The information provided by Aaliyah Brown have been the information I was looking for. Her personal manners and professionalism are the qualities I have always expected from State Farm employee. All I can say is, it was a delight talking to her and her manner to reply to my questions and concerns associated with my State Farm Ins issues."

"Nancy Vickey was kind and patient to explain my insurance to me following an accident I had in the past. I'm staying with the agency due to her patience, understanding and guidance. Thank you Nancy!"

"They failed to process the payment then blamed me for poor credit, I don't know of any insurance company that finances policies. They are prompt however to contact the DMV about your cancellation. Poorly run business but I did get an email notice that my insurance is due for renewal. I'd laugh if it weren't so sad."

"Nancy was extremely helpful resolving multiple questions that arose in the past several months!"

"Great agency. Knowledgeable and responsive"

"Horrible. Staff never answers when you call. My homeowners and auto insurance bills were always mixed up and despite me making them aware multiple times,there was only one driver in the home,they still added a driver, which I believe raised my rate enormously. When I asked, of course they blamed it on insurance hikes in Georgia and to add insult to injury Glenn Monroe Agency, decided to not renew my policy with no notice. I had to call the office multiple times and, if the phone was answered the individual answering had no knowledge regarding insurance. Please avoid this Agency if you value your money and time."

"Working with Lourdes Rivera at the Glen Monroe State Farm Agency has been a lifesaver! With four cars and two young adults in our house, our car insurance got a little messy, but Lourdes stepped in and helped sort things out. She took her time and strategized the best way for us to handle our car and home insurance. She is knowledgable and really listened to my family's needs. I feel confident that Lourdes helped us get the best price possible; and I appreciate her service and expertise."

"My experience with this agency has been amongst the worst. I would have rated no star, if I could have done that. The agency has made a major issue in my homeowners insurance details. This miss has cost me three hours of time over the course of two calls with the mortgage company. If I was forced to switch, it would have cost me twice the money. Two attempts to reach and voicemails have not been returned. It does not help that the agent working in the agency is no longer working there, and not a word about an agent backfill. In my mind, the experience has left a very sour taste. Updated: 5/14 - After that review earlier, got a call. Which I returned after a two-day lag to meet personal commitments. The person who picked up the call mentioned something about giving them a second chance. 36 hours later, *still* waiting for a call back. Thanks, but I am no longer supporting this team."

"Sheri has been so professional, helpful, knowledgeable, friendly, and kind through all of our transactions. She has shown that she truly cares about her customers by going above and beyond the call of duty . I highly recommend this insurance agency!"

"I have been a longtime client of Glen Monroe State Farm Insurance. Sheri is my advisor. Her expertise, professionalism and good nature is wonderful. Thank you, Sheri!"

"Sheri Pusatere w/ the Glen Monroe State Farm agency is the best employee he has! Her attention to details, follow up and customer service is like no other! I highly recommend contacting her for a competitive quote today!"

"Have had a great experience with Glen Monroe especially Sarah. So responsive, personable, efficient and well versed."

"Glen and Daniel, thanks for always taking the time to thoroughly help me go over my ever changing insurance needs. You really help navigate what’s become an increasingly complicated web Thank you!"

"I highly recommend Daniel Montana Day of the Glen Monroe State Farm Agency. Daniel is super fast and cheerful, and he has handled every request I've sent him promptly and effectively. I have really appreciated his great service!"

"I've had a very negative experience with one of the agents at the Glen Monroe office. Nancy Vickery is an extremely incompetent insurance agent, I'm surprised she's been working with State Farm for that long. She is highly unprofessional, inappropriate, unresponsive, unknowledgeable, and dishonest. She compared my $50 bill increase in one month to the cost of her bread 8 years ago, blaming it on inflation... She has absolutely no proper email etiquette. What she says over the phone is completely different to what she says through email. Will Thorne was a great agent. He was always able to help me immediately. After one week, Nancy Vickery was unable to assist me with my incorrect bill charge. But Daniel was able to help me in one day."

"It's kinda rude to be charged more for being a good driver. My policy increased because of other state farm policy holders claims, not my own. Worse is no one called to discuss or inform me of this increase."

"Got the best customer service evaaaa,she had so much patience with me.."

"I had the pleasure of working with Will Thorne. I was looking for car insurance, but was not quite sure what I was looking for. He was very helpful! He was quick with his responses, and seemed very knowledgeable about the company, and insurance in general. His advisement was great, and he was able to get me covered soon after our first conversation. I highly recommend!"

"Mr. Monroe's office is the best! Anytime I call, I get a live person to answer all my questions and help with any problems. Nancy goes above and beyond, she truly cares about her customers. The best State Farm Office!!!"

"Worse customer service. Rude and money driven."

"Sent my renewal to an address out of state where I had never lived. Canceled my insurance without a single call after being with them 20 years. Never apologized."